Correction House, Correction House Bank, 28 Tynemouth Road, Tynemouth, Tyne and Wear, NE30 4AA, United Kingdom.
Mon – Fri: 8:00am – 6:00pm
Sat: 9:00am – 5:00pm
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Frequently Asked Questions
Do I have to sign a contract?
At HB Tutoring we do not ask you to sign a contract, we are so confident that we have outstanding tutors we do not feel the need to get parents to commit, we do ask for payment 1 month in advance. We want the tuition process to be smooth and effective for both sides.
What if I'm unhappy with my tutor?
If you are unhappy with your tutor please tell us straight away, this is very important the most effective tuition is when the student is happy and comfortable with the tutor, you can let us know by email, or telephone and this will be made a priority to be rectified.
Do we have terms and conditions?
We do have terms and conditions and a copy of these will be sent out in your pack.
I wish to go ahead, what are the next steps?
Great, welcome to HB Tutoring, your next step is to either send us an email asking us to call you or call our team yourself. Our telephone team will pass your details onto to your area managers who deal with your region, they will call you personally, enquiring the tuition requirements such as the exam board days and times available and which package of tuition you wish to take out. They will then send out a welcome pack to you from HB Tutoring and match a tutor to you within approx. 10 days, an overview of your tutor will be emailed out to you. This is then the start of our relationship working closely ensuring a bespoke tuition package is created.
Can I swap to a different education package?
Of course, this is no problem at all, just give us a call and we can swap the package around to ensure you on the package which suits your requirements.